Technology Related Help Web Page

This page is created to help us work together to keep our stations and network operating at their best. Please let us know if there is anything that you would like to have put on this page that may help you or someone else.

Thank you.

COMPLETE HELPDESK GUIDE IS HERE!!! Help for HELPDESK

I do follow the following priorities in order.

Until I am up to date on the items on the top I will not be able to work on the things on the bottom.

Network / Servers, Fire Alarms, Telephone, Intercom Systems, and Security Systems up and running normally
Administration Computers up and running
Administration Software functioning normally
Library Computers for Library Circulation
Reaissance Place server is up and running
Lab Computers that are required to teach class (ie Middle School Key Boarding, Technology)
Teacher Computers up and running
Audio / Visual Equipment in working condition
Teacher Software functioning normally
Student Computers and /or Labs up and running
Student Software functioning normally

THINGS TO TRY BEFORE A WORK ORDER IS PLACED

IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

Computer Login Problem:

IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Check all connections, Network especially.
*Shut Down and restart the computer.
*Make sure that the username and password you are using are correct.
Formats include either first initial and last name (FLast, flast) or first name with a space then last name (First Last, first last)
Default password is usually your first initial and last name with no spaces in lowercase
*Wait 24 hours. Sometimes things just fix themselves overnight.

*If you get any error message when you login to the computer and / or your dock or documents does not seem to have the correct icons or items. LOOGOUT AND LOG BACK IN until you do not get and error. This occurs when the server is busy handling too many requests for it to keep up.

First Class Login Problem :

IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Check all connections, Network, especially.
*Shut Down and restart the computer
*Wait for 24 hours and make sure it wasn't a temporary outage by the state or local services.
*Make sure that the username and password you are using are correct.
Formats are first initial and last name (FLast, flast) This information is by your LEGAL NAME as listed in HCDOE Directory.
Default password is usually "temporary"

First Class Error Message :

IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Under the First Class Menu under Collaborate ... check that fc.hcboe.net is setup as the server in the login screen.
*If not click Advanced and a it will spring down with more options.
*Click Setup in new window move to the server field and type "fc.hcboe.net." Then click Save.

***DO NOT SAVE PASSWORDS OR SET TO LOGIN AUTOMATICALLY the server will NOT allow this and may not let you login.You may save your username however.

Spell Check Problems or Updating your First Class Client:
*Got to www.firstclass.com ... Click Download First Class Client... Choose your operating system type (usually OS X for Macs)

First Class Updates
IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

There is a trick to getting the update to run if it is giving a message about the First Class being locked.
*First run the installer until it gives you the error message.
*Then double click Macintosh HD icon on the desktop.
*Then double click the Applications folder icon. Find and drag the First Class icon that is in the Applications folder to the trash.
*Bring the First Class installer back to front and finish running and you should not get that error.

First Class Web Page setup
*Read the help folder on the first class desktop - Client Help folder then Web Publishing folder

Integrade:
IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/even

*IF YOU EVER GET AN ERROR MESSAGE IN INTEGRADE "JUST CLICK NO" as a rule of thumb.
*Check all connections, Network especially.
*Shut Down and restart the computer.
*Wait for 24 hours and make sure it wasn't a temporary outage that is corrected by nightly maintenance routines that run on the servers.
*Make sure that the username and password you are using are correct.
You are emailed this information around the first of the year automatically, you can change your password.
I do not have access to usernames and passwords for Integrade

Printing:
IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Restart the printer including any JetDirect Boxes that are connected to it.
*Shut Down and restart the computer
*Check Print Que to make sure that printer and or print que is not stopped, or a print job is on hold
This is found under System Preferences , Print & Fax.
*Fan paper to loosen and get rid of static built up during manufacturing
*Then report all errors codes and software that you are having problems printing from.

Printers not feeding paper
*Take a 3M Scotchbright pad and some alcohol and clean paper rollers fan paper to loosen and get rid os static built up during manufacturing.

Internet:
IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Check all connections, Network especially.
*Shut Down and restart the computer.
*Wait for 24 hours and make sure it wasn't a temporary outage by the state or locally.

ClassXP
IN ORDER TO SERVE YOU BETTER:
*Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

*Check all connections, Network especially.
*Shut Down and restart the computer.
*Wait for 24 hours and make sure it wasn't a temporary outage that is corrected by nightly maintenance routines that run on the servers.
*Make sure that the username and password you are using are correct.
Format is last name first initial with no spaces (LastF)
Default password is "changeme"

Lock Ups:
*If your computer is locking up frequently, I need to be made aware of this (along with notes of when, where, how, why, error messages)

IN ORDER TO SERVE YOU BETTER:
Take Notes - time of day, what software were you trying to use, write down the EXACT error message, is it random or at a certain time/place/event

Magnoxox or Toshiba TV's Will Not Turn On or have a green screen
*Leave them unplugged over-night , most of the time they will reset and work the next day

Helpdesk Reporting
Go to helpdesk website.
If you cannot login using your email login name, click the forgot password and enter your email name and a new password will be sent to your email.
For help using and logging into Technology's helpdesk system go here: Help for HELPDESK
When entering a ticket under the name field enter part of your last name then hit THE TAB KEY and list you can choose yourself from will come up.

Macintosh will not boot
OS 9 or Earlier -Insert Operating System CDROM that came with it, restart hold C key down run Disk Tools
Nortons Disk Doctor, restart hold C key down run Disk Doctor Zap PRAM - restart and hold Option, Apple, P, and R until boot chime rings 3 times

For OS X Zap PRAM restart and hold Option, Apple, P, and R until boot chime rings 3 times.

For OS X not booting or making it to the login screen. You can boot into single-user mode by holding Apple S during startup. This will bring you to a plain prompt screen with a flashing curser after a whole bunch of Linux startup statements. Type "fsck -f" and hit Return. When it completes it will come back to a flashing curser. Type "reboot" and hit Return.

Can't open Excel Spreadsheet or Word Document on Macintosh?
Start Appleworks. File Open, File type, and choose Excel(.xls) or Word(.doc)

Or install open source software called NeoOffice from www.neonoffice.org

Can't open Excel Spreadsheet or Word Document in Windows?
Download and Install open source software called OpenOffice from www.openoffice.org

Open-Source or Freeware software. Any of the can be found by doing a Google search.
AVG - free Anti-Virus software (Windows)
SpyBot Search & Destroy free spyware removal program (Windows)
AdAware free spyware removal program (Windows)
HiJack This! free spyware removal program (Windows) BUT BE CAREFULL WITH THIS ONE YOU CAN REMOVE THINGS YOU DID NOT MEAN TO VERY EASILY. You better know what you are doing with this program. You have been warned.
OpenOffice free office software includes Clones of Word, Excel, PowerPoint, and Access. (Windows)
NeoOffice same as OpenOffice but for Macintosh OS X
Gimp free image editing software (Windows and Mac)
Picasa free image editing software (Windows)
Google Earth free earth location software also Includes Sky which is for astronomy(Windows and Mac)
Stellarium free astronomy software.(Windows and Mac)
Taco html editing(Mac)
Carbon Copy Cloner disk imaging software(Mac)
Firefox free internet browser(Windows and Mac)
Camino free internet browser(Mac)
Sunbird free calender, to do list, organizer(Windows and Mac)
Thunderbird free email client program(Windows and Mac)
SeaMonkey Internet browser, email & newsgroup client, HTML editor, IRC chat and web development tools(Mac)
SecureFTP free ftp program(Mac)
Yellow Dog Linux a free linux distrobution for mac powerpc processors
Fedora a free linux dustribution for Intel processors
ACube free first person shooter with networking and server capabilities (Windows and Mac)
Xampp free allinone web server no setup (Windows and Mac)
Text Wrangler text editor (Mac)
PING a free hard drive imaging utility I use for Windows and Linux machines
many more.......

Windows XP running slow?
download AdAware for Windows from www.downloads.com
install, update, and run the scan.

download Spybot Search & Destroy for Windows from www.downloads.com
install, update, immunize, then run search & destroy

If you have service pack 2 for Windows XP download and install Windows Defender by Microsoft.